Privacy Policy – Tishastra Private Limited
Tishastra Private Limited (“we”, “us”, or “our”) respects the privacy of our customers and users of our website (“you”, “your”). This Privacy Policy outlines how we collect, use, share, transfer, and disclose your personal information. Please read it carefully to understand our practices regarding your data.
COLLECTION OF PERSONAL INFORMATION
We collect only the information necessary to fulfill our business purposes, such as:
- Processing your orders and delivering products or services
- Communicating updates regarding your purchases
- Providing relevant marketing or related services
We collect personal information when you provide it, such as:
- Your name, gender, email address, phone number, shipping/billing address
- Your email address when signing up for newsletters
- Other personal details when using special services
You represent and warrant that the information you provide is accurate and that you have all necessary rights and permissions to share it.
SENSITIVE PERSONAL DATA OR INFORMATION (SPDI)
As defined by the Information Technology Act, 2000, and the SPDI Rules, 2011, sensitive personal data or information (“SPDI”) includes data such as financial information, passwords, etc. Where relevant, references to “Personal Information” in this policy include SPDI as per applicable law.
We do not store credit card details.
USE OF PERSONAL INFORMATION
We use your personal information for the following purposes:
- Handling customer service queries, requests, and complaints
- Responding to inquiries about our products and services
- Customizing user experience and offerings
- Analyzing trends and improving our offerings
- Communicating promotions, product launches, and service updates
- Legal compliance and responding to judicial/law enforcement requests
- Other legitimate business purposes
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to enhance website functionality and recognize repeat visitors. These technologies help us understand site usage patterns and may be used to display advertising banners, either by us or by third parties on our behalf. Cookies do not store personal information.
Cookie Control and Opt-Out
You can control whether your browser accepts cookies. However, disabling cookies may limit the functionality or accessibility of parts of our website. We recommend keeping cookies enabled for the best experience.
DISCLOSURE OF PERSONAL INFORMATION
We do not rent, sell, or trade your personal information with third parties for their marketing purposes without your consent.
We may share your personal data in the following situations:
- With our group companies, affiliates, or service partners for internal business needs
- When required by law, judicial orders, or government authorities
- During a business transfer, merger, or sale where your data may be transferred to another entity
YOUR RIGHTS
You have the right to:
- Withdraw consent for us to use your SPDI at any time by writing to us at tishastra@gmail.com
- Access, review, and correct your personal or sensitive personal information
- Understand that some information may be exempt from modification due to legal or regulatory obligations
SECURITY PRACTICES AND PROCEDURES
We implement reasonable security practices to protect your personal and sensitive information. We may store your data with third-party service providers (in or outside India) who follow appropriate security protocols.
Despite our efforts, we are not liable for data breaches or loss due to events beyond our control (Force Majeure), including but not limited to cyberattacks, natural disasters, and government actions.
GRIEVANCE REDRESSAL
For any complaints or concerns regarding your data or this Privacy Policy, please contact our designated Grievance Officer:
Name: [Saksham Sanjay]
Email: tishastra@gmail.com
This Privacy Policy is subject to change, and any updates will be posted on this page. We encourage you to review this policy periodically to stay informed.